The client is a respected leader in the water treatment sector in Australia. With a commitment to sustainability, innovation, and superior water quality, they provide cutting-edge solutions for a wide range of industrial, commercial, and residential applications. As they continue to expand their operations, they are seeking a skilled and dedicated Field Service Representative to join their Australian team.
Position Overview: As a Field Service Representative, you will play a critical role in ensuring the optimal performance of the water treatment systems installed at client sites across Australia. Your primary responsibility will be to deliver exceptional customer service by providing timely installation, maintenance, and repair services for the water treatment equipment. You will collaborate closely with clients, troubleshoot technical issues, and implement effective solutions to uphold the commitment towards delivering clean and safe water.
- Conduct on-site installation, commissioning, and maintenance of water treatment systems in accordance with company standards and industry regulations.
- Perform routine inspections, testing, and analysis of water treatment systems to identify potential issues and ensure efficient operation.
- Diagnose and troubleshoot technical problems, offering prompt and accurate solutions to minimize system downtime.
- Collaborate with clients to understand their unique water treatment needs and provide recommendations for system improvements or modifications.
- Maintain accurate and up-to-date records of service visits, repairs, and system performance.
- Train clients on the proper operation and maintenance of water treatment equipment, ensuring they are equipped to maintain system efficiency.
- Respond to emergency service requests, providing swift resolutions to critical issues to minimize disruptions.
- Communicate effectively with internal teams, including engineering and customer support, to relay valuable insights and contribute to ongoing product enhancements.
- Prioritize safety by adhering to all relevant safety protocols and guidelines during field visits.
- Relevant technical qualification in water treatment, engineering, or a related field.
- Proven experience in field service within the water treatment industry.
- Strong mechanical and electrical aptitude, including the ability to interpret technical manuals and schematics.
- Excellent problem-solving skills and the ability to make effective decisions under pressure.
- Exceptional customer service skills and a professional demeanor.
- Excellent communication and interpersonal abilities.
- Willingness to travel extensively to client sites across Australia and work flexible hours as required.
If you are a proactive and skilled individual with a passion for delivering exceptional technical service in the water treatment sector, we encourage you to apply. Please submit your resume detailing your relevant experience. Only shortlisted applicants will be contacted.