Job Duties:
- Perform all software / firmware configuration uploads and checks to ensure the system performs to both the company and the manufacturer's specifications
- Perform full system calibrations for audio and video on installed systems
- Perform full control system test out with programming support for installed control systems
- Perform a full quality control check for all installation efforts including but not limited to AV best practices and the company standards
- Complete system test and accept / certifications / commissioning for installed solutions both remotely and onsite at client's premises
- Provide end user training and support for deployments
- Provide clear and concise documentation on any configurations implemented or needed for successful implementation (i.e. network configurations, video settings, DSP settings, etc.)
- Complete / approve any red line updates on system drawings for any changes required during the fabrication, installation, and quality control steps
- Attend internal/external project kick off meetings where applicable
- Perform site readiness assessments prior to installation and submit those reports for review
- Submit installation schedules and work plans that adhere to client schedules
- Perform onsite assessments of technician's skillsets to ensure that the proper resource is allocated to the project
- Provide detailed progress reports to management daily
- Manage multiple teams made up of both the company and subcontracted technicians to ensure the quality of installation meets AV best practices and the company standards
- Manage communications between onsite teams to the company and subcontractor management
- Support all types of technical escalations from the field team and work with other team members on resolutions as needed
- Attend trainings to maintain expert level knowledge in AV technologies and methodologies
- Travel to client sites and other offices required
- Other duties as assigned
You will manage all aspects of AV quality control throughout the life cycle of a project.